Last Updated: February 2, 2026
Welcome to Third River Solutions. These Terms of Service ("Terms") govern your access to and use of our website, services, and software development solutions. By engaging with our services, you agree to be bound by these Terms.
By accessing or using Third River Solutions' services, including our website at https://thirdriver.io/, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services.
Third River Solutions provides custom software development services, including but not limited to:
All project engagements begin with a detailed proposal outlining scope, timeline, deliverables, and costs. A signed contract or statement of work is required before project commencement.
Clients are responsible for:
Changes to project scope, features, or requirements after contract signing may result in additional costs and timeline adjustments. All change requests must be submitted in writing and approved by both parties.
Upon full payment, clients receive ownership of custom code and deliverables created specifically for their project, excluding any pre-existing or third-party components, frameworks, libraries, or tools.
Third River Solutions retains ownership of:
Projects may incorporate third-party open-source software, libraries, and frameworks. Clients are responsible for complying with applicable licenses and terms.
Project pricing is determined based on scope, complexity, and timeline. Payment schedules are outlined in project contracts and typically follow milestone-based or time-and-materials structures.
We accept bank transfers, mobile money (M-Pesa), and other agreed-upon payment methods. All amounts are quoted in Kenyan Shillings (KES) or US Dollars (USD) as specified in the contract.
Invoices are due within the period specified in the contract. Late payments may result in suspension of services and may incur late fees of 2% per month on outstanding balances.
Most projects require an initial deposit (typically 30-50% of project value) before work commences. Deposits are non-refundable once work has begun.
We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. Software deliverables will substantially conform to agreed specifications.
Bug fixes for defects in deliverables are provided free of charge for a period specified in the contract (typically 30-90 days post-delivery). Extended support and maintenance are available under separate agreements.
EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT RESULTS WILL MEET CLIENT'S EXPECTATIONS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIRD RIVER SOLUTIONS' TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY CLIENT FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.
Both parties agree to maintain confidentiality of proprietary information shared during the engagement. We implement reasonable security measures to protect client data and will not disclose confidential information to third parties without authorization, except as required by law.
We are committed to protecting personal data in accordance with applicable laws, including the Kenya Data Protection Act, 2019. Our collection and use of personal information is governed by our Privacy Policy, available at https://thirdriver.io/privacy-policy/.
Either party may terminate a project with written notice as specified in the contract. Client remains responsible for payment of all work completed and expenses incurred up to the termination date.
Either party may terminate immediately for material breach if the breaching party fails to cure the breach within 15 days of written notice.
Client agrees to indemnify and hold harmless Third River Solutions from any claims, damages, or expenses arising from: (a) Client's use of deliverables, (b) Client-provided content or materials, (c) Client's violation of applicable laws, or (d) Client's breach of these Terms.
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, government actions, pandemics, internet service failures, or other force majeure events.
These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be resolved through good faith negotiations. If negotiations fail, disputes shall be submitted to mediation in Nairobi, Kenya, before resorting to litigation in Kenyan courts.
These Terms, together with any project-specific contracts and statements of work, constitute the entire agreement between parties and supersede all prior communications and proposals.
We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of modified Terms. Material changes will be communicated to active clients.
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
Clients may not assign rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to affiliates or in connection with a merger or sale of business.
Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
For questions about these Terms of Service, please contact us:
Third River Solutions
Email: info@thirdriver.io
Phone: +254 720 254686
Address: Nairobi, Kenya
Website: https://thirdriver.io
By using Third River Solutions' services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We look forward to partnering with you on your software development journey.